Support

• Use the email address your organization invited. The web app and the phone app use the same account and password.
• Forgot your password? Reset it here; the link arrives by email.
• If you are asked to change your password, do it on the web, then return to the phone app and tap “I have changed it”.

• The phone app is not in the App Store or Google Play yet. The release notes will say when you can install it.
• The app covers floor work: List Mode sign-outs and sign-ins, evaluations, assessments, training plans, comments and animal records. Reports, billing, users and setup stay on the web.
• You can keep working without a connection. Changes are saved on the phone and sent when you are back online. Anything that could not be saved is listed under Menu → Sync issues, with what to do about it.
• Uploading or opening a training-plan PDF needs a connection.

• Organization administrators invite staff and volunteers from User Management in the web app and choose each person's role.
• If a button or page is missing for you, your role does not allow it. Ask an administrator in your organization.

• Administrators manage the subscription from Billing in the web app. The phone app never takes payment.
• If the subscription lapses, the app shows a Subscription required screen until an administrator renews it.

In the web app, use Feedback in the sidebar: it sends the page you were on and the app version with your report. In the phone app, use Send feedback on the Me screen. You can also email mark@wilkins.software; say what you did, what you expected and what happened.